Privacy Policy

Graceunlimited Biblical Counselling Privacy Policies

Our website address is: https://counselling.graceunlimited.co.za.

Services Graceunlimited Biblical Counselling uses

Dreamhost web hosting with Let’s Encrypt SSL certificate. You will notice the small lock icon on the left of the address in your browser search bar and the https suffix to the web address.

The only information you can enter on this website is through the Acuity Scheduling code embedded in the scheduling page. This information is handled under Acuity Scheduling privacy policy, which is meets demanding critera.

Graceunlimited Biblical Counselling also makes use of a Google Meet integration, inside of a Google Suite account, Google Calendar and Google Forms. You can find an explanation of how Google Meet or Google generally secures video conferences and other services to a highly secure level here or here.

 Counselling notes are stored on a password protected computer for the short term and then transferred to an encrypted, invisible, password-protected cloud storage bucket with Dream Objects. The counsellor is the only individual who has access to this folder.How the counsellor treats confidentiality is explained in the counselling agreement.

 

Refunds Policy

Biblical Counselling for members of Living Hope Church is free of charge. A contribution is required from non-Living Hope Church members. If you have made a payment for an online session, the scheduling platform will only allow you to cancel your appointment up to 12 hours before the appointment. If you cancel before that time, you may (1) receive a refund (minus transfer costs), (2) request a coupon that will allow you to reschedule, or (3) offer your payment for the counsellor to use as a free-session coupon for another counsellee at his discretion. If you would like to avail yourself of this third option, please inform your counsellor in writing. If you do not cancel at least 12 hours before the start of the scheduled session, the contribution is forfeited. This is intended as an encouragement to commit to the counselling process. It is also a kindness you can show your counsellor who would rather offer other people the opportunity to use your session if you do not.

 

Contact

alan@counselling.graceunlimited.co.za